Our Refund Policy
Our Return & Refunds Policy covers refused and returned orders due to system error, customer error, and/or driver inability to safely and correctly deliver an order.
This refund policy does not apply to goods which have been opened, used or damaged after delivery, or if any attempt has been made to alter the product. If for any reason you receive a delivery in error, you must contact Customer Care on 0499 716 948 within six (6) hours to organise re-collection of that order.
All products and orders must be returned in their original condition. Failure to contact Grub Club within the designated time will deem the goods spoiled and your acceptance of the delivery, which you will be charged for. Grub Club may refund payment in the event that there is a confirmed error on our end and/or you have been incorrectly charged.
All products and orders must be returned in their original condition. Customers bear all costs associated with the refusal and return of any order if there is no fault on the part of Grub Club. Failure to adhere to the terms and conditions of Grub Club will prohibit any refunds or credits being issued to the Customer.
Grub Club will not be held liable to any financial or physical damages of any kind. For any delivery or meal issues or feedback, please contact our customer service team on 0499 716 948 or send email firstname.lastname@example.org within 7 days of receiving your order. Photos of the meal and / or delivery are required to assist in our investigation. For minor complaints, a voucher code may be offered in lieu of a refund.